Overview

At SRS Host, we are committed to delivering your hosting services promptly and efficiently. This delivery policy outlines the processes and timelines associated with the provisioning of our services.

Service Activation

Instant Activation: Most web hosting services, including shared hosting, Web Hosting, WordPress Hosting, BDIX Hosting, VPS hosting, and domain registration, are activated instantly upon successful payment. Customers will receive a confirmation email with login credentials and access details.

Manual Activation: Certain services, such as dedicated servers or customized solutions, may require manual setup. In such cases, activation may take up to 24-72 hours. You will be notified via email once your service is active.

Domain Registration and Transfer

New Domain Registration: Domains registered through SRS Host are typically available within a few minutes of payment. However, DNS propagation may take up to 24-48 hours.

Domain Transfer: Transferring a domain to SRS Host can take between 5-7 days, depending on the current registrar’s policies and the domain type.

Payment Confirmation

Services are activated only after payment is confirmed. Payment confirmation timelines may vary depending on the payment method used (e.g., bKash, Nagad, Credit Card, Debit Card, Bank Transfer, etc.).

Email Notification

Customers will receive email notifications regarding service activation, payment confirmation, and any potential delays. Please ensure that your contact information is up-to-date to receive these important communications.

Delays and Exceptions

While most services are delivered promptly, certain situations may cause delays. These include but are not limited to technical issues, verification requirements, or payment delays. SRS Host will communicate any delays and work to resolve them as quickly as possible.

Customer Support

If you experience any issues with service delivery, our customer support team is available 24/7 to assist you. Please contact us via our support portal or email us at support@srshost.com.bd.

Modifications to the Delivery Policy

SRS Host reserves the right to modify this delivery policy at any time. Changes will be communicated via email and updated on our website.

Effective Date

This delivery policy is effective as of 01/06/2025.

Need Help?

Contact us at support@srshost.com.bd for questions related to refunds and returns.