07-Day Money-Back Guarantee

• Eligibility: Our 07-day money-back guarantee applies exclusively to Web Hosting services.
• Condition: If you are dissatisfied with our Web Hosting services for any reason within the first 07 days of service, you are eligible for a full refund.
• Requirement: To initiate a refund, you must request service termination in writing via email or through support ticket at support@srshost.com.bd. You must also provide a specific reason for your cancellation to help us understand your decision and improve our services.
• Exclusions: The guarantee does not cover domain registration, renewals, transfers, SSL certificates, and any processing fees. These services are non-refundable.
• Discretion: We reserve the right to determine the validity of your reason for cancellation and whether both parties have taken reasonable steps to address any issues leading to the cancellation request.
• Refund Processing: After submitting a request for a refund, please note that it may take up to 10-15 working days to process the refund.

Payment and Renewal Notices

All services are prepaid, and reminders for renewals are sent via email from 30 to 1 day before the renewal date. Failure to renew your services on time may result in additional late fees.

Accounts Termination and Refunds

• Prorated Refunds: If SRS Host fails to provide the agreed-upon services, a prorated refund will be granted for the unused portion of the service.
• Violation of Policies: No refunds will be issued if your service is suspended or terminated due to a violation of our policies.
• Cancellation Request: Upon request for account cancellation, your account will be immediately suspended from our system and deleted within 30 days.
• Multiple Accounts: If you have multiple accounts and one or more are in arrears, SRS Host reserves the right to suspend all accounts until full payment is made. No refunds will be issued in such cases.

Excessive Use of Resources

If your account is found to use an excessive amount of resources, leading to suspension or termination, no refunds will be provided.

Second-Time Use

Refunds are only provided once for any product. If you use our service for the second time, you will not be eligible for a refund.

Overage Charges and Service Upgrades

You will be notified if your account exceeds its resource allocations. Failure to upgrade or reduce usage may result in suspension. No refunds will be provided for suspensions due to overage charges.

Need help?

Contact us at support@srshost.com.bd for questions related to refunds and returns.